Delivery and Shipping Policy

1. General

1.1. Ipshopy.com, operated by IP SUPERSHOPPEE PRIVATE LIMITED, with its registered office at Chh. Sambhajinagar ( Aurangabad), Maharashtra, is the managing entity for the mobile application/website and tablet applications available at www.ipshopy.com (referred to as "Ipshopy", "Website", or "App"). Ipshopy facilitates the sale and purchase of products and services ("Products") listed and sold on the Website. The term ("User" or "Users" or "you" or "your") refers to any individual who uses, accesses, or browses the Website and/or purchases the Products.

1.2. The ‘Terms and Conditions’ published on Ipshopy shall be referenced here. This ‘Shipping and Delivery Policy’ (“Policy”), along with the ‘Terms and Conditions’ and other policies on the Website, sets out our policies and procedures regarding the delivery and shipping of Products purchased via Ipshopy.

1.3. We provide shipping and delivery of our Products across India. We aim to provide the best customer experience by partnering with leading logistics service providers to handle your order efficiently and ensure a hassle-free experience in receiving the ordered Products from Ipshopy. We make all commercially reasonable endeavors to ensure timely delivery of Products to you.

2. Applicability of Policy

2.1. By using Ipshopy and/or initiating a request to purchase Products on the Website, you agree to be bound by the terms contained in this Policy. If you do not agree to the terms contained in this Policy, you are advised not to transact on Ipshopy. Please note that we may change the terms of the Policy from time to time. Every time you wish to use Ipshopy, please check the Policy to ensure you understand the applicable terms and conditions.

3. Terms of Shipping and Delivery

3.1. We partner with third-party logistics service providers to facilitate Product shipping and delivery to you ("Logistics Partners"). We shall provide the details of the Logistics Partner responsible for processing the shipping and delivery of any Product(s) purchased by you on the Website at the time such Product is processed and handed over to the Logistics Partner by us. Products are typically dispatched within 2 to 4 days of receiving the Order on Ipshopy and Will be Delivered within 7-8 Days in All Our The India. We notify users of the estimated delivery timeline at the time of order confirmation. We also share order details via email and/or mobile number provided by you/registered with us. While we usually engage Logistics Partners for Product delivery, we reserve the right to ship and deliver Products on our own without involving any Logistics Partners or third-party service providers. We may determine select areas as unserviceable for delivery, and we or our Logistics Partners do not provide shipping and delivery services in such areas. Users will be notified of unserviceable areas when placing orders on the Website.

3.2. To ensure timely delivery, we may collect specific information like your name, shipping address, billing address, contact details, etc. It is your responsibility to provide accurate and complete information to enable successful delivery. We shall not be liable for any failure in delivering Products due to incorrect information provided by you.

3.3. We attempt to deliver Products to your designated address within the estimated delivery timeline. If you are unavailable to accept the delivery, our Logistics Partners will make a maximum of three (3) delivery attempts. If unsuccessful after the third attempt, we reserve the right to cancel the order and deduct shipping charges for refunds.

3.4. While we strive for timely delivery, delays may occur due to logistics issues, weather conditions, political disruptions, acts of God, or unforeseeable circumstances. We shall make reasonable attempts to inform you of any delays, but we disclaim liability for failure to notify or compensate for delays.

3.5. We engage Logistics Partners, employees, and agents with high standards of professionalism. However, we shall not be liable for any acts or omissions of delivery personnel. Any disputes with delivery personnel must be resolved independently by you.

3.6. Once an order is placed, we process it and hand over the Product to our Logistics Partner. You will receive a unique tracking identity number to track delivery status. We coordinate with Logistics Partners to ensure timely delivery, but we do not guarantee tracking accuracy.

3.7. We reserve the right to charge shipping fees, which may vary based on factors like Product value, type, and delivery area. Shipping fees are non-refundable unless a defective or incorrect Product has been delivered.

3.8. Return of purchased Products is facilitated through our reverse-Logistics Partners. Returns are processed in accordance with our Cancellation, Return, and Refund Policy.

 

Cancellation, Return, and Refund Policy

Thank you for shopping at ipshopy.com. We appreciate your business and aim to provide you with the highest level of customer satisfaction. Please read this policy carefully to understand your rights and obligations regarding cancellations, returns, and refunds.

Cancellation Policy:

1.     Orders Cancelled Before Shipment: You may cancel your order for any reason before it has been shipped. To cancel an order, please contact us at ipshopy2020.help@gmail.com with your order details. We will process your cancellation request and issue a full refund to the original payment method used for the purchase within 7 business days.

2.     Orders Cancelled After Shipment: If you wish to cancel an order after it has been shipped, you must wait for the product to be delivered and then follow our return procedure outlined below.

Return Policy:

1.     Eligibility for Returns: We accept returns within 6 days from the date of delivery. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Additionally, certain products may not be eligible for return due to hygiene or safety reasons, such as perishable goods, personalized items, or intimate apparel.

2.     Return Procedure: To initiate a return, please contact us at ipshopy2020.help@gmail.com with your order details and the reason for the return. Our customer service team will provide you with a return authorization and instructions on how to proceed. Please ensure that the item is securely packaged to prevent damage during transit.

3.     Return Shipping: You will be responsible for the shipping costs associated with returning the item unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that the item is returned to us safely.

Refund Policy:

1.     Refund Processing: Once we receive your returned item and verify its eligibility, we will process your refund within 2-3 business days. The refund will be issued to the original payment method used for the purchase.

2.     Partial Refunds: In certain cases, a partial refund may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

3.     Refund Exceptions: Please note that certain products may not be eligible for a refund, including but not limited to gift cards, downloadable software, and clearance items. Additionally, any shipping charges incurred at the time of purchase are non-refundable.

Contact Us:

If you have any questions about our cancellation, return, and refund policy, please contact us at ipshopy2020.help@gmail.com. Our customer service team will be happy to assist you and address any concerns you may have.

Changes to This Policy:

We reserve the right to update or modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

4. Customer Support

For queries or concerns regarding shipping and delivery, please contact our customer support team:

IP SUPERSHOPPEE PRIVATE LIMITED

Email: support@ipshopy.com

Contact Number: +91 - 9342525252

Timings: 10:00 AM to 6:00 PM