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Delivery and Shipping Policy
1. General
1.1. Ipshopy.com, operated by IP SUPERSHOPPEE PRIVATE LIMITED, with its
registered office at Chh. Sambhajinagar ( Aurangabad), Maharashtra, is the managing entity for
the mobile application/website and tablet applications available at www.ipshopy.com (referred to as
"Ipshopy", "Website", or "App"). Ipshopy
facilitates the sale and purchase of products and services
("Products") listed and sold on the Website. The term
("User" or "Users" or "you" or "your")
refers to any individual who uses, accesses, or browses the Website and/or
purchases the Products.
1.2. The ‘Terms and Conditions’ published on Ipshopy shall be
referenced here. This ‘Shipping and Delivery Policy’ (“Policy”), along with the
‘Terms and Conditions’ and other policies on the Website, sets out our policies
and procedures regarding the delivery and shipping of Products purchased via
Ipshopy.
1.3. We provide shipping and delivery of our Products across
India. We aim to provide the best customer experience by partnering with
leading logistics service providers to handle your order efficiently and ensure
a hassle-free experience in receiving the ordered Products from Ipshopy. We
make all commercially reasonable endeavors to ensure timely delivery of
Products to you.
2. Applicability of Policy
2.1. By using Ipshopy and/or initiating a request to purchase
Products on the Website, you agree to be bound by the terms contained in this
Policy. If you do not agree to the terms contained in this Policy, you are
advised not to transact on Ipshopy. Please note that we may change the terms of
the Policy from time to time. Every time you wish to use Ipshopy, please check
the Policy to ensure you understand the applicable terms and conditions.
3. Terms of Shipping and Delivery
3.1. We partner with third-party logistics service providers to
facilitate Product shipping and delivery to you ("Logistics
Partners"). We shall provide the details of the Logistics Partner
responsible for processing the shipping and delivery of any Product(s)
purchased by you on the Website at the time such Product is processed and
handed over to the Logistics Partner by us. Products are typically dispatched
within 2 to 4 days of receiving the Order on Ipshopy and Will be Delivered within 7-8 Days in All Our The India. We notify users of the
estimated delivery timeline at the time of order confirmation. We also share
order details via email and/or mobile number provided by you/registered with
us. While we usually engage Logistics Partners for Product delivery, we reserve
the right to ship and deliver Products on our own without involving any
Logistics Partners or third-party service providers. We may determine select
areas as unserviceable for delivery, and we or our Logistics Partners do not
provide shipping and delivery services in such areas. Users will be notified of
unserviceable areas when placing orders on the Website.
3.2. To ensure timely delivery, we may collect specific
information like your name, shipping address, billing address, contact details,
etc. It is your responsibility to provide accurate and complete information to
enable successful delivery. We shall not be liable for any failure in
delivering Products due to incorrect information provided by you.
3.3. We attempt to deliver Products to your designated address
within the estimated delivery timeline. If you are unavailable to accept the
delivery, our Logistics Partners will make a maximum of three (3) delivery
attempts. If unsuccessful after the third attempt, we reserve the right to
cancel the order and deduct shipping charges for refunds.
3.4. While we strive for timely delivery, delays may occur due
to logistics issues, weather conditions, political disruptions, acts of God, or
unforeseeable circumstances. We shall make reasonable attempts to inform you of
any delays, but we disclaim liability for failure to notify or compensate for
delays.
3.5. We engage Logistics Partners, employees, and agents with
high standards of professionalism. However, we shall not be liable for any acts
or omissions of delivery personnel. Any disputes with delivery personnel must
be resolved independently by you.
3.6. Once an order is placed, we process it and hand over the
Product to our Logistics Partner. You will receive a unique tracking identity
number to track delivery status. We coordinate with Logistics Partners to
ensure timely delivery, but we do not guarantee tracking accuracy.
3.7. We reserve the right to charge shipping fees, which may
vary based on factors like Product value, type, and delivery area. Shipping
fees are non-refundable unless a defective or incorrect Product has been
delivered.
3.8. Return of purchased Products is facilitated through our
reverse-Logistics Partners. Returns are processed in accordance with our
Cancellation, Return, and Refund Policy.
Cancellation, Return, and Refund Policy
Thank you for shopping at ipshopy.com. We appreciate your
business and aim to provide you with the highest level of customer
satisfaction. Please read this policy carefully to understand your rights and
obligations regarding cancellations, returns, and refunds.
Cancellation Policy:
1.
Orders Cancelled Before Shipment: You may cancel your
order for any reason before it has been shipped. To cancel an order, please
contact us at [email protected] with your order details. We will
process your cancellation request and issue a full refund to the original
payment method used for the purchase within 7 business days.
2.
Orders Cancelled After Shipment: If you wish to
cancel an order after it has been shipped, you must wait for the product to be
delivered and then follow our return procedure outlined below.
Return Policy:
1.
Eligibility for Returns: We accept returns within 6 days from
the date of delivery. To be eligible for a return, the item must be unused, in
the same condition that you received it, and in its original packaging.
Additionally, certain products may not be eligible for return due to hygiene or
safety reasons, such as perishable goods, personalized items, or intimate
apparel.
2.
Return Procedure: To initiate a return, please contact us at
[email protected] with your order details and the reason for the
return. Our customer service team will provide you with a return authorization
and instructions on how to proceed. Please ensure that the item is securely
packaged to prevent damage during transit.
3.
Return Shipping: You will be responsible for the shipping costs associated with
returning the item unless the return is due to our error or a defective
product. We recommend using a trackable shipping service and purchasing
shipping insurance to ensure that the item is returned to us safely.
Refund Policy:
1.
Refund Processing: Once we receive your returned item and verify its eligibility,
we will process your refund within 2-3 business days. The refund will be
issued to the original payment method used for the purchase.
2.
Partial Refunds: In certain cases, a partial refund may be granted for items
that are not in their original condition, damaged, or missing parts for reasons
not due to our error.
3.
Refund Exceptions: Please note that certain products may not be eligible for a
refund, including but not limited to gift cards, downloadable software, and
clearance items. Additionally, any shipping charges incurred at the time of
purchase are non-refundable.
Contact Us:
If you have any questions about our cancellation, return, and
refund policy, please contact us at [email protected]. Our customer
service team will be happy to assist you and address any concerns you may have.
Changes to This Policy:
We reserve the right to update or modify this policy at any time
without prior notice. Any changes will be effective immediately upon posting on
our website. We encourage you to review this policy periodically for any
updates.
4. Customer Support
For queries or concerns regarding shipping and delivery, please
contact our customer support team:
IP SUPERSHOPPEE PRIVATE LIMITED
Email: [email protected]
Contact Number: +91 - 9342525252 / 7219525257
Timings: 10:00 AM to 6:00 PM