www.ipshopy.com - Return & Refund Policy
Your 7-Day Return Window: All returns must be requested within 7 days of the delivery date. Returns initiated after this period will not be accepted.
1. Eligibility for Returns
- The item must be unused and in its original condition.
- All original tags must be attached.
- The item must be in its original packaging (including any boxes, price tags, or warranty cards).
2. What Cannot Be Returned?
For health and safety reasons, the following items are not eligible for return unless they are defective, damaged, or the wrong item was delivered:
- Innerwear, socks, and hosiery.
- Cosmetics, skincare, and personal care products.
- Personalized or custom-made items.
- Gift cards and downloadable software products.
- Items marked "Final Sale".
3. How to Start Your Return
To initiate a return within the 7-day window, please contact us by:
- Self-Service (Recommended): Log in to your ipshopy account, go to Order History, click View Details, and select Place Return Request.
- Phone (Fastest Help): +91 - 9342525252 / 7219525257
- Email: [email protected] (include your order number)
4. Return Shipping
- Free Return Shipping: We provide a free return label or pick-up if the return is due to our mistake (e.g., defective, wrong, or damaged item).
- Customer-Paid Returns: For all other returns (e.g., size change, change of mind), the customer is responsible for the return shipping cost.
5. Refund Processing
- After we receive and approve your return, we will initiate your refund.
- The refund will be processed to your original payment method within 6-7 business days.
- Please note, original shipping charges are non-refundable.
Remember: The return request must be made within 7 days of delivery. For help, call +91 - 9342525252.
