Warranty and Replacement Policy

1. INTRODUCTION

1.1 This Warranty and Replacement Policy ("Policy") explains the warranty coverage and replacement procedures for products purchased on https://www.ipshopy.com ("Platform"), operated by IP SUPERSHOPPEE PRIVATE LIMITED ("Company," "we," "us," or "our").

1.2 This Policy is designed to provide clarity on:

• Types of warranties applicable to products
• How to claim warranty service
• Replacement procedures for defective/damaged products
• Limitations and exclusions

1.3 This Policy forms an integral part of our Buyer Terms and Conditions.

2. UNDERSTANDING WARRANTY TYPES

2.1 When you purchase products on ipshopy.com, different types of warranty coverage may apply:

Warranty Type	Description
MANUFACTURER WARRANTY	Warranty provided directly by the product manufacturer/brand. Coverage, duration, and terms are determined by the manufacturer.
SELLER WARRANTY	Warranty provided by the Seller on the Platform. Terms are set by the individual Seller.
STATUTORY WARRANTY	Legal protection under Consumer Protection Act, 2019 against defective goods.
EXTENDED WARRANTY (if purchased)	Additional warranty coverage purchased separately.

2.2 Warranty information for each product is displayed on the product page. This includes:

• Warranty duration (e.g., 1 year, 2 years)
• Warranty type (Manufacturer/Seller/No warranty)
• Warranty service type (if specified)
• Any specific warranty terms or conditions

2.3 Products marked as "No Warranty" or "Seller Warranty" do not carry manufacturer warranty.

3. PLATFORM'S ROLE IN WARRANTY

3.1 IMPORTANT CLARIFICATION:

• 3.1.1 ipshopy.com operates as a marketplace platform connecting Buyers with independent Sellers.
• 3.1.2 The Company (IP SUPERSHOPPEE PRIVATE LIMITED) does NOT provide any warranty on products sold through the Platform, unless explicitly stated otherwise for specific products.
• 3.1.3 Warranty is the responsibility of:
  • The product manufacturer (for manufacturer warranty), OR
  • The Seller (for seller warranty)

3.2 OUR FACILITATION ROLE:

The Company will:

• Display warranty information provided by Sellers
• Assist in connecting you with Sellers for warranty issues
• Help facilitate communication for warranty claims
• Provide customer support for warranty-related queries
• Escalate unresolved warranty disputes

The Company will NOT:

• Be liable for warranty claims
• Guarantee warranty service from manufacturers/Sellers
• Provide compensation for warranty denials by manufacturers/Sellers

4. MANUFACTURER WARRANTY

4.1 COVERAGE

• 4.1.1 Manufacturer warranty covers defects in material and workmanship under normal use conditions.
• 4.1.2 Coverage specifics (parts, labor, duration) vary by manufacturer and product.
• 4.1.3 Warranty is typically valid only in India unless specified as "International Warranty."

4.2 WARRANTY PERIOD

• 4.2.1 Warranty period starts from the date of purchase (invoice date) unless otherwise specified.
• 4.2.2 Common warranty periods:
  • Electronics/Appliances: 1-2 years
  • Mobile phones: 1 year
  • Accessories: 6 months to 1 year
  • Watches: 1-2 years
  • Other products: Varies
• 4.2.3 Check product page and warranty card for specific duration.

4.3 HOW TO CLAIM MANUFACTURER WARRANTY

Option 1: DIRECT WITH MANUFACTURER

• Locate the manufacturer's authorized service center
• Visit or contact the service center
• Carry the product, original invoice, and warranty card
• Follow manufacturer's claim process

Option 2: THROUGH SELLER/PLATFORM (if supported)

• Contact our support team at [email protected]
• Provide Order ID, product details, and issue description
• We will coordinate with the Seller/manufacturer
• Follow instructions provided

4.4 DOCUMENTATION REQUIRED

• Original purchase invoice (available in "My Orders")
• Warranty card (if provided with product)
• Product with original packaging (if possible)
• Description/photos of the defect
• Serial number/IMEI (for applicable products)

4.5 WARRANTY SERVICE TYPES

Depending on the manufacturer, warranty service may be:

• CARRY-IN: You take the product to the service center
• ON-SITE: Technician visits your location (for large appliances)
• PICK-UP & DROP: Manufacturer arranges pickup and delivery
• MAIL-IN: You ship the product to service center

5. SELLER WARRANTY

5.1 Some products may have "Seller Warranty" instead of or in addition to manufacturer warranty.

5.2 Seller warranty is provided directly by the Seller on ipshopy.com, not by the product manufacturer.

5.3 CHARACTERISTICS OF SELLER WARRANTY:

• Terms are set by individual Sellers
• Coverage may differ from manufacturer warranty
• Service is typically coordinated through the Platform
• May apply to products without manufacturer warranty
• May apply to refurbished or imported products

5.4 HOW TO CLAIM SELLER WARRANTY:

• Contact our support team at [email protected]
• Provide Order ID and issue description
• We will coordinate with the Seller
• Seller will provide service instructions
• Return/replacement will be arranged as per Seller's warranty terms

5.5 Always check the product page for warranty type and terms before purchase.

6. WARRANTY CLAIM PROCESS

6.1 STEP-BY-STEP WARRANTY CLAIM PROCESS:

STEP 1: IDENTIFY WARRANTY TYPE

• Check product page, invoice, or warranty card
• Determine if it's manufacturer or seller warranty
• Verify warranty is still valid (within warranty period)

STEP 2: DOCUMENT THE ISSUE

• Note down the defect or malfunction
• Take photos/videos of the issue
• Keep product in its current condition (don't attempt unauthorized repair)

STEP 3: GATHER DOCUMENTS

• Original invoice (from "My Orders")
• Warranty card (if applicable)
• Product serial number/IMEI
• Photos/videos of defect

STEP 4: INITIATE CLAIM

For Manufacturer Warranty:

• Contact manufacturer's customer care OR visit authorized service center
• Provide documents and product

For Seller Warranty:

• Email [email protected] with Order ID and details
• We will coordinate with Seller

STEP 5: SERVICE PROCESS

• Manufacturer/Seller will inspect the product
• If valid claim: Repair, replace, or refund as per policy
• If invalid claim: Product returned, charges may apply

STEP 6: RESOLUTION

• Collect repaired/replaced product
• Verify issue is resolved

6.2 TIMELINE EXPECTATIONS

• Initial response: 2-5 business days
• Inspection and diagnosis: 5-15 business days
• Repair/replacement: 7-30 days (depending on parts availability and service type)
• Complex cases: May take longer

6.3 WARRANTY CLAIM THROUGH PLATFORM

If you need assistance with warranty claims:

• Email: [email protected]
• Subject: "Warranty Claim - Order ID [Your Order ID]"
• Include:
  • Order ID
  • Product name and details
  • Issue description
  • Photos/videos
  • Warranty card details (if available)

7. WARRANTY EXCLUSIONS

7.1 Warranty typically DOES NOT cover:

PHYSICAL DAMAGE:

• Accidental damage (drops, impacts, falls)
• Water/liquid damage (unless water-resistant rated)
• Damage from natural disasters (fire, flood, lightning)
• Cosmetic damage (scratches, dents) not affecting function

MISUSE AND NEGLIGENCE:

• Damage from improper use or handling
• Use contrary to instructions or guidelines
• Neglect or lack of maintenance
• Use with incompatible accessories or power sources
• Voltage fluctuation damage (unless surge protected)

UNAUTHORIZED MODIFICATIONS:

• Unauthorized repair or service
• Modification or alteration of product
• Tampering with serial numbers or warranty seals
• Installation of unauthorized software (for electronics)

CONSUMABLES AND WEAR:

• Normal wear and tear
• Consumable parts (batteries, bulbs, filters, ink, etc.)
• Parts with limited lifespan as per specifications

OTHER EXCLUSIONS:

• Products with removed/altered serial numbers
• Products purchased from unauthorized sellers
• Products used for commercial purposes (if sold for personal use)
• Software issues (unless specifically covered)
• Damage during transit after purchase (covered under return policy, not warranty)

7.2 Each manufacturer may have additional exclusions. Refer to the warranty card or manufacturer's website for complete terms.

8. REPLACEMENT POLICY

8.1 Replacement is separate from warranty and applies to:

• Products received in defective condition at delivery
• Products received damaged during shipping
• Wrong product delivered (different from what was ordered)
• Products with manufacturing defects discovered shortly after delivery

8.2 REPLACEMENT WINDOW

• 8.2.1 Standard replacement request period: 7-10 days from delivery (same as return window, unless otherwise specified).
• 8.2.2 For defects discovered after the return window, warranty claims apply.

8.3 REPLACEMENT VS. RETURN

Replacement	Return (Refund)
Same product sent again	Money refunded
Original product returned	Original product returned
Subject to availability	Subject to refund terms
No refund involved	Refund processed

8.4 REPLACEMENT AVAILABILITY

• 8.4.1 Replacement is subject to product availability.
• 8.4.2 If the same product is not available:
  • A similar product may be offered (with your consent), OR
  • Full refund will be processed
• 8.4.3 The Company and Seller reserve the right to offer refund instead of replacement if:
  • Product is out of stock
  • Product is discontinued
  • Replacement is not feasible logistically

9. REPLACEMENT PROCESS

9.1 HOW TO REQUEST REPLACEMENT:

STEP 1: REPORT THE ISSUE

• Within 48 hours for damaged/wrong products
• Within return window for defective products
• Log in → "My Orders" → Select Order → "Return/Replace"
• OR email [email protected]

STEP 2: PROVIDE DETAILS

• Select "Replacement" as preferred resolution
• Choose reason (defective/damaged/wrong item)
• Upload photos showing the issue
• Describe the problem

STEP 3: AWAIT APPROVAL

• Request will be reviewed (1-3 business days)
• You may be contacted for additional information
• Approval confirmation will be sent

STEP 4: RETURN ORIGINAL PRODUCT

• Pickup will be scheduled, OR
• Self-ship instructions provided
• Pack product securely with all accessories

STEP 5: RECEIVE REPLACEMENT

• After original product is picked up/received
• Replacement shipped (subject to availability)
• Typical timeline: 5-10 business days after pickup

9.2 REPLACEMENT SHIPPING

• Replacement shipping is free of charge for valid claims
• Original product pickup is arranged by us
• Replacement delivery timeline: 2-7 business days from dispatch

9.3 INSPECTION

• 9.3.1 Returned products are inspected before replacement is dispatched.
• 9.3.2 If inspection reveals:
  • Customer-caused damage: Replacement denied, original returned
  • Misuse or tampering: Replacement denied
  • No defect found: Replacement denied, original returned

10. REPLACEMENT ELIGIBILITY CONDITIONS

10.1 ELIGIBLE FOR REPLACEMENT:

• Manufacturing defects (not functioning as specified)
• Damaged during shipping (packaging shows transit damage)
• Wrong product received (different from ordered)
• Missing parts or accessories
• Dead on arrival (DOA) for electronics
• Defects discovered within replacement window

10.2 NOT ELIGIBLE FOR REPLACEMENT:

• Change of mind or buyer's remorse (refund only)
• Product used beyond inspection
• Damage caused by customer after delivery
• Normal variations in color, texture (within acceptable limits)
• Products in non-returnable categories
• Request made after replacement window
• Missing tags, accessories, or original packaging
• Products with broken seals (where applicable)

10.3 SPECIAL CONDITIONS:

• Electronics: Check functionality immediately upon delivery
• Apparel: Check for size/defects before removing tags
• Fragile items: Inspect during delivery if possible
• High-value items: Video record unboxing as evidence

11. EXTENDED WARRANTY AND PROTECTION PLANS

11.1 Extended warranty or protection plans may be available for select products at additional cost.

11.2 TYPES OF EXTENDED COVERAGE:

• EXTENDED WARRANTY: Extends manufacturer warranty period
• ACCIDENTAL DAMAGE PROTECTION: Covers drops, spills, etc.
• COMPLETE PROTECTION: Combines extended warranty and damage protection

11.3 Extended warranties are provided by third-party warranty providers, not by ipshopy.com.

11.4 PURCHASING EXTENDED WARRANTY:

• Option displayed on product page (if available)
• Add to cart along with product
• Terms and conditions provided at purchase

11.5 CLAIMING EXTENDED WARRANTY:

• Contact the extended warranty provider directly
• Details provided in your extended warranty documentation
• ipshopy.com is not responsible for extended warranty claims

11.6 Read extended warranty terms carefully before purchase to understand coverage, exclusions, and claim process.

12. IMPORTANT DISCLAIMERS

12.1 PLATFORM LIABILITY DISCLAIMER:

IP SUPERSHOPPEE PRIVATE LIMITED, as a marketplace intermediary:

• Does NOT provide any warranty on products sold by third-party Sellers
• Is NOT liable for warranty claims against manufacturers or Sellers
• Does NOT guarantee that warranty claims will be honored
• Facilitates communication but is not responsible for manufacturer/Seller actions
• Is NOT responsible for service quality at manufacturer service centers

12.2 SELLER/MANUFACTURER LIABILITY:

• Warranty obligations lie with the Seller or manufacturer, not the Platform
• Disputes regarding warranty coverage are between you and the warrantor
• The Platform will assist but cannot enforce warranty obligations

12.3 CONSUMER RIGHTS:

• This Policy does not affect your statutory rights under the Consumer Protection Act, 2019
• You may approach Consumer Forums for defective products regardless of warranty status
• The Sale of Goods Act, 1930 implied warranties may apply

12.4 DOCUMENTATION IMPORTANCE:

• Keep original invoice safe (also available in "My Orders")
• Preserve warranty card and original packaging
• Register product for warranty (if manufacturer requires)
• Note serial numbers/IMEI for future reference

13. CONTACT INFORMATION

For warranty and replacement assistance:

PRIMARY SUPPORT:

• Email: [email protected]
• Phone: +91 9342525252 / 7219525257

FOR ESCALATIONS:

• Grievance Officer: Ms. Samrin Khan
• Email: [email protected]
• Phone: +91 9922219431

CORPORATE OFFICE:

ipshopy.com, Dnyanpeeth Campus, T-18,
Software Technology Parks of India (STPI),
Opp. Garware Stadium, Naregaon Road, CIDCO,
Chhatrapati Sambhajinagar (Aurangabad),
Maharashtra 431006, India